Seamless government

Seamless government

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mdash;serving its customers, the public. Seamless Government tells how to re-engineer government agencies to meet the needs of its customers qseamlesslyq that is, in a smooth, effortless, responsive manner. The author details a step-by-step approach for re-engineering in all levels of government, explaining how to assess, design, and implement radical changes in the way government does businessa€”and how to overcome resistance along the way. Throughout the book the author illustrates his principles with case examples from all levels of government, from local program delivery to federal regulatory agencies. He shows, for instance, how a state government improved its unemployment services by moving from control-oriented jobs to multi-skilled professional positions. He tells how local governments have re-engineered business licensing, public schools, human resources, and even a zoo. And at the federal level he reveals how issuing passports, managing programs in national forests, delivering IRS services, and even operating the massive Defense Logistics Agency were all effectively redesigned with the customer in mind.See also Bureaucracy Funders, as government customers, 174 Future Perfect ( Davis), 83 Future perfect tense, 83. ... H., 141 General Accounting Office (GAO), 166 General Electric (GE), 124, 140, 187 General Motors, 28, 118 General Services ... See also Hospitals Henkoff, R., 258 Hierarchy of needs, 1 1 Hippocratic oath, 244 Hoffman, E. B., 264 Holograms, 16-17 Honda Corporation, 149, 151, 254anbsp;...

Title:Seamless government
Author: Russell Matthew Linden
Publisher:Jossey-Bass - 1994-09-05

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