Summary : The Best Service Is No Service - Bill Price and David Jaffe

Summary : The Best Service Is No Service - Bill Price and David Jaffe

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Complete summary of Bill Price and David Jaffe's book: qThe Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy a Control Costsq. This summary of the ideas from Bill Price and David Jaffe's book qThe Best Service Is No Serviceq shows that customers don't want a qrelationshipq with a company - they want to buy their product and they want it to work. In fact, customer service relationships are associated by most people as negative since you only need them when something goes wrong. In their book, the authors explain seven strategies that companies should use to eliminate the need for customer service altogether. This summary explains each of these strategies and is a practical and applicable guide to improving your customer experience. Added-value of this summary: a€c Save time a€c Understand key concepts a€c Expand your business knowledge To learn more, read qThe Best Service Is No Serviceq and find out why you should forget about customer service altogether and save your company time and money.6. Listen. to. what. customers. are. saying. a€“. this. is. a. great. source. of. new. ideas. Dona#39;t simply look at customer service needs as an irritation. Look at each contact as a chance to listen to and learn about your customers. Listen to theanbsp;...


Title:Summary : The Best Service Is No Service - Bill Price and David Jaffe
Author: BusinessNews Publishing
Publisher:Primento - 2014-10-28
ISBN-13:

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