The Competency Toolkit
This user-friendly package contains the most innovative methods, procedures, suggestions, and materials available to help you identify competencies and create models, individual competency assessments, and individual development planning.... the manager to formulate individual development plans to close the competency gaps in ways that would help all service ... How the Competency Model Will Be Used Customer service ratings of the quality of service rendered by departmentanbsp;...
| Title | : | The Competency Toolkit |
| Author | : | David D. Dubois, William J. Rothwell |
| Publisher | : | Human Resource Development - 2000-01-01 |
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